Sometimes even Google support professionals will fail to rectify their own Glitches. Mike Rose was locked out of his Gmail account when he called for help, But instead of the Google Support executive being able to help him, the opposite happened.

Imagine when you call support staff for help one can only assume that you’ve tried everything you know and are now jammed. There have been situations where support staff has not exactly been of much support. Mike Rose got in touch with Google Support staff for assistance and ended up assisting them instead.

Mike Rose was locked out of his personal Gmail account following some “suspicious activity”. He reached out to Google Support and a Google Workspace Support executive, Daniel, told him that since his Gmail account was “personal” and not “workspace” he should write to Google forum instead. Mike Rose told Daniel that it was going to take anyone on the forum ages to respond, you can see the conversation between the two in the screenshots Rose shared on Twitter, and that he needed to access his account right away. Daniel told him that he really cannot do anything, he himself has gotten locked out of his own account last month and hasn’t been able to access it yet.

When Mike Rose figured out that Daniel cannot help him, he went back to trying to fix the issue himself and succeeded. He then got back to Daniel and asked him if he needed help to fix his locked account. Daniel was “excited” to know and told Rose that he would try what Rose did once he was done working. And as Rose tweeted - “So if any of you need any google help. I am now supported to google support I guess”.people had already gotten in touch with him to get the same issue sorted.

Other Twitter users had a laugh over Mike Rose and Daniel’s conversations and some were obviously shocked at the fact that even Google’s own support executive could not access their own accounts.

This morning, I was locked out of my Google account

I chatted with Google support to see if they could help me. This is a genuine live chat with Google support: pic.twitter.com/Pi9rPif45u

— Mike Rose (@RaveofRavendale) May 4, 2021