A video of a Zomato delivery guy tampering with the customer’s food went viral across social media yesterday. Soon after, Zomato issued a statement on its Twitter page stating that they took food tampering very seriously. The video shows the agent eating food out of box meant for the customer and re-sealing it.

Zomato conducted an investigation on this and found that the incident happened in Madurai. "The person in the video happened to be a delivery partner on our fleet. We have spoken to him at length – and while we understand that it was a human error in judgment, we have taken him off our platform," said Zomato in a statement.

They added that they have taken this issue seriously and will soon introduce tamper-proof tapes and other precautionary measures to ensure an extra layer of safeguard against such behaviour.

This is what happens when you use coupon codes all the time. ?? Watch till end. pic.twitter.com/KG5y9wUoNk

— Godman Chikna (@Madan_Chikna) December 10, 2018