Shilpa Shetty, the yesteryear Bollywood actress, was on Sunday travelling by Qantas Airways in Australia when she faced a racist experience. She was stopped by a staff member and told rudely that her "over-sized luggage" should be checked in at some other counter.

"Travelling from Sydney to Melbourne and at the check in counter met a grumpy #Mel (that’s her name) who decided it was ok to speak curtly to “us” (Brown people!!) travelling together, I was flying business and had 2 bags (my allowance) and she insisted and decided my half empty Duffel bag was over-sized (to check in!!). So she sent us to check it in at the other counter dealing with “Over-sized luggage"," the actress wrote on Instagram.

Mel refused once again after another staff member told Shilpa that her luggage is not too large. "Just being adamant especially when I told her this is causing a lot of inconvenience .. We had no time to waste so we ran to the over-sized baggage counter and requested her to put the bag through which she did after I told her that #Rude #Mel had issues !!!" she wrote further.

"The staff must be taught to be helpful and TONE can’t change with preference to #COLOUR .”WE” are NOT pushovers and they MUST know that being callous and rude will NOT BE TOLERATED," Shilpa added.

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Subject: #Qantas airways @qantas This should get your attention! Travelling from Sydney to Melbourne and at the check in counter met a grumpy #Mel ( that’s her name)who decided it was “OK” to speak curtly to “US” ( Brown people!!) travelling together ,I was flying business and had 2 bags (my allowance)and she insisted and decided my half empty Duffel bag was oversized( to check in!!) So she sent us to check it in at the other counter dealing with “Oversized luggage” ..there a Polite lady(yes this one was) said ..”this ISN’T an oversized bag, pls check this in manually if u can at another counter” ( all this happening while the counter is going to shut in 5 mins) As the manual check in wasn’t going thru for 5 mins( we tried) I went upto #Mel and requested her to put the bag thru as her colleague said it wasn’t an oversized bag.. She refused again.. Just being adamant especially when I told her this is causing a lot of inconvenience .. We had no time to waste so we ran to the oversized baggage counter and requested her to put the bag through which she did after I told her that #Rude #Mel had issues !!!.... to which another colleague joined in an reiterated my duffle wasn’t oversized and could’ve easily been checked in. The point is .. This piece is only for #quantas airlines to know and take cognisance .. that their staff must be taught to be helpful and TONE can’t change with preference to #COLOUR .”WE” are NOT #pushovers and they MUST know that being #callous and #Rude will NOT BE TOLERATED ??✋????. Ps: Please tell me if that bag in the picture is oversized??!! @australia @visitmelbourne @travel #truthmustbetold #bemused #uncalledfor #standup #equality #whatswrongisnotright #instapic #travelwoes #shocking #nightmare #notcool

A post shared by Shilpa Shetty Kundra (@theshilpashetty) on Sep 22, 2018 at 6:37pm PDT